Having trouble playing a video received through Instagram DM? There could be several causes, such as weak internet, outdated app, deletion by sender, or geographical restrictions. To resolve the issue, try these steps
Fixing Video Playback Issues in Instagram Direct Messages
Check internet connection: The first step in troubleshooting a video that won’t play in an Instagram Direct Message (DM) is to check your internet connection. A weak or unstable connection can cause videos to freeze or not play at all. To ensure that your internet connection is strong enough to play the video, check if your device is connected to the network provider and try connecting to another network if necessary. If you still have issues, try resetting your current connection.
Deleted video: If the video was deleted by the original account, it will no longer be available. There is nothing that can be done in this case and the video will not be able to be played. If the video was deleted by the original account for any reason, it will no longer be accessible through Instagram.
Unsupported video format: If your device does not support the video format, try accessing the video through the browser version of Instagram. This may allow you to view the video even if your device does not support the format. Different devices support different video formats, and if your device does not support the format of the video you’re trying to play, you may need to access it through a browser.
If you are vivid user of Instagram then you may come across many queries. Here on this blog we have addressed issues related to Instagram like deleting Instagram reel draft , find out when an Instagram account was created, watching Instagram Live on PC etc. In our upcoming articles we will strive more to update articles related to Insta.
Log out and log back in: Logging out of and then back into Instagram has worked for some users to resolve the issue with videos not playing properly. This simple step can help resolve any bugs or glitches that may be causing the video to not play properly. Logging out and then back into the app can help reset any temporary issues and improve the app’s performance.
Force quit and restart: If the problem persists, force quit and restart the Instagram app. This can help resolve any bugs or glitches that may be causing the video to not play properly. Force quitting the app can help resolve any temporary issues that may be causing problems with the app’s performance, and restarting it can help ensure that everything is working as it should be.
Use VPN: If the video is restricted by geography, you can use a virtual private network (VPN) app to access the video from a different region.
VPNs can be used to access content that is restricted in one location by routing your internet connection through a server in a different region. This may allow you to view the video even if it is restricted in your location. It is very easy to turn off or turn on VPN on your device. With a single mouse click or tap on your touch screen you can enable or disable it.
Update Instagram app: To ensure that the video is playing properly, it’s important to keep your Instagram app up-to-date. Outdated apps can have bugs or glitches that can cause videos to freeze or not play at all. To resolve any such issues, upgrade to the latest version of the Instagram app.
Clear cache: For Android users, clearing the cache of the Instagram app may solve the issue. Clearing the cache can help resolve any bugs or glitches that may be causing the video to not play properly. Another important point to be noted is clearing the cache will also remove Instagram search history , so keep it in your mind and start the process.
The cache is a temporary storage area for data, and over time it can become cluttered and cause problems with the app’s performance. Clearing the cache can help resolve these issues and improve the performance of the app.
Not only for Android devices, even for Chromebook or Windows Laptops, deleting cache and cookies can resolve the issue mostly.
Private account: If the account that posted the video is private, the video will also be marked as private. In order to view the video, you’ll need to request to follow the private account. Once the account approves your request, you’ll be able to view the video.
If none of these solutions work, reach out to Instagram support for further assistance. They can help you troubleshoot the issue and provide additional support as needed.
You can also look for other Instagram alternatives if you are not satisfied with their service. Although we don’t recommend you to shift to another Social media Platform, just for the sake of information we are telling you.